FAQs about the Voucher Express Gift List
Here's a selection of questions we get asked a lot. If you can't find the answer you need give us a call on 0871 200 0725 or email us from the contact us page.
General Information
Gift List Management
Payment & Security
Delivery & Packaging
Contact
General Information
Why should I choose Voucher Express for my gift list?
We think we offer a very different service to other Gift List operators. Our Gift List offers flexibility and choice and is geared primarily at offering retail gift vouchers and gift cards from the UK's very best retailers and brands. Our service is free to use, includes free delivery for your guests and offers the opportunity to give up to 10% of your gift list to a named charity. Over the years we have managed gift lists for hundreds of people receiving gift vouchers and gift cards to spend at their leisure and delivered at a time to suit them.
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So you offer vouchers ... what else is different?
Because we want this to be a useful, fun service we'll provide your own gifting home page with its own unique URL and Event ID. You can choose to customise your page as frequently as you want, update your greetings message and use it as a communication board up to, and after your event.
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Who can use this service?
Anyone can use our service. We can accommodate many different event types. If you have something to celebrate then we can handle your gift list. We have a drop down menu to select from ranging from Birthdays to Weddings, Christenings to anniversaries. If your event is not there, choose "Other" then let us know what type of event it is and we'll try to add it to the selection
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How much does it cost?
Our service is completely free, no hidden charges, no commission and no postage charges! 100% Free
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How does the Charity part work?
During the registration process there is an option for you to donate up to 10% of your final account value to a charity. We have a choice of popular charities but if you have any suggestions for others we will consider adding them to our list. We arrange payment to the charity by sending you a cheque made out to the relevant charity. This will be sent with your gifts. We will provide a stamped addressed envelope for you to send the cheque to the chosen charity and a compliments slip for you to confirm to the charity that you are the parties making the donation. Click here to see the charities selection.
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Do the vouchers have expiry dates?
Some vouchers and gift cards do have expiry dates, details of which can be found within the relevant voucher/gift card information. Click here to see our full range.
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Do you offer any additional benefits for having the Gift List with Voucher Express?
Yes we do. As Green & Blacks online store is one of our sister sites, we offer on a 10% discount code to use on their website. This promotional code is provided once your account has been activated. The site offers a great range of luxury organic chocolate, specifically a range of “favours” consisting of 3 x 150g bars of individually flavoured Green & Blacks chocolate wrapped in coloured ribbon of your choice. For further information on other Green & Blacks products or offers visit GreenAndBlacksDirect
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How do my guests place an order?
We can take orders online by accessing your webpage via the provided Event Name, if the guests has lost or forgotten the login details then they can do a simple search on the site to find the gift list by its name or the provided Event ID. Alternatively they can place the order over the phone with our team of friendly and helpful staff. Find our number in the contact us section.
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Some of my guests are based abroad, are they still able to place an order?
As long as all fields are filled in on the order form and their type of card is one that we accept then that’s fine.
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Can I change my mind about the charity option?
You can set up your account without the charity donation option and decide to add it at a later stage by making changes via your dashboard. However, once you had decided to include a charity donation, you cannot change this option after the first order has been pledged to your account, as your guests have been informed that a proportion of their gift will go to your chosen charity.
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Can I exchange my account contents for cash?
No, we do not offer that service. As a company we deal with Gift Vouchers and one of our unique selling points is our wide range of vouchers available to you in exchange for your Gift List contents. We are confident that whatever it is you would like to receive as a Gift for your event, it will be covered by a Gift Voucher or Gift Card that we offer. Click here to see our full range.
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Can you have more than one Gift List registered under the same email address?
Yes, you can. When registering your details use the same password for the additional lists and when logging in, the list of the registered Gift Lists will appear for you to choose from.
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Gift List Management
When should I set up my Gift List?
You will need to set up the Gift List before you send out the invitations and they are usually sent out about three months before the wedding. However you can set up the event list at any time we do not have a specific time frame to work on, its completely up to you but leaving it too late may leave issues with letting your guests know in time. Try it now!
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How and what can I add to my Gift List?
Simply select the type of vouchers or gift cards you'd would like to receive from our extensive list. You can choose any number of different retailers, gift cards or vouchers and choose whether you wish to place a 'cap' on the amount given towards each one. You also have the option to add specific products sourced from Virgin Experiences and other carefully selected partners. Alternatively you can choose to have an "open pot" account which means your guests give a monetary gift that accumulates until you close the account - at which point you choose the vouchers, gift cards or products you would like to receive totaling the value in your account.
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How and when will my gift list be active so guests can place orders?
After the initial 20 second registration process your homepage is ready to use although you'll probably want to personalise it before making it available to your friends and family. You'll receive a confirmation email providing you with your bespoke web address and links to the control panel allowing you to edit your gift selections and homepage. Once you're happy with the look and feel, use our free stationery to promote your Gift List to your guests and family to use.
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Can I amend my choice of vouchers after choosing them?
Yes at any point you can change your mind as long as we haven't sent them to you. The last point of deciding what type you would like is the point when you close the account.
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Can we leave a personal message that my guests can see when they login?
Yes it is part of the customisation of your own occasion website. Not only can a personal message be left but you can also customise the colour theme, upload pictures and provide information on the details of the event.
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Once I have set up my Gift List, how do I let my guests know?
We can supply you with invitation inserts that provide all the information your guests will need in order to visit your occasion page and then place the order onto your gift list. They also display our telephone number so if your guests prefer, we can place the order for them over the phone. See an example of the insert here.
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How do I make sure my guests do not feel obliged to place an order onto our list?
Informing your guests about a gift list could make you feel awkward. The important thing to do is not make your guests feel obliged to place an order or buy you a gift by keeping the mentioning of the gift list light and breezy. Our invitation inserts are worded in ways that make the guests know it is their presence at the event that is more important than whether or not they place an order but at the same time providing the information required to do so. Alternatively you can simply inform them of your event website to obtain further information and add any message regarding the actual placing of an order/giving a gift as part of your welcome message anyone logging in will see. If you would like a sample of our inserts or for help with wording of the information about the list on your invitations then contact us via any of the methods listed in the contact us page.
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Do I have access to view the contents of my Gift List?
The service is set up in a way that means you have access to amend, add to and close the account and webpage at any point. We also update you, if you wish, via email when any additions are made to the list to keep you completely up to date with the contents of your list.
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Can guests see what other guests have given us?
Yes once logged in they can see what has previously been given by other guests and can read the messages left.
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How do I know when guests place an order on to my Gift List?
An automated email is sent to you when additions are made to your Gift List. You can also check the contents of your Gift List from the 'My Gift Reports' section.
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Is this list kept up to date?
Yes all orders once placed are confirmed and checked by us then added to the list and can be viewed. There is also an option to be sent an email to keep you up to date with your List contents.
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Can I cancel my gift list at any time if I decide not to have it anymore?
Yes the Gift List can be closed at anytime with no charges at all. Simply select "Close your Gift List" option from the dashboard once you have logged in and we will close it for you.
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What happens if I close my list early?
There's no problem if you want to close your list ahead of the date you gave us. If there are any funds in your account you can withdraw 100% of the value in the form of gift vouchers and gift cards or the products you've selected. There are no 'early opt out' penalties on this site.
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Can anyone view my Gift List?
When registering the List, there is an option to enter a password for the list. If you select this option and choose a password, only guests who provide that password can view the List. If you do not then the list is available to view by any visitors to the website.
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Payment & Security
Does it cost anything to place an order?
No nothing at all, we do not charge anyone for the privilege of using our service. There are no fees what so ever for either the account holders or the guests pledging money.
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What information is needed to place an order to an existing gift list?
All you need to do to place an order for an event is to select the relevant event and then follow the instructions on screen. All we need is your name, address, value of the order, your card info and then a personalised message to accompany the gift so that they know whom it is from. We do have a few examples of nice messages for you to tweak if you cannot think of anything to say.
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How secure are my account contents?
The value pledged to your account by your guests is put into a secure holding account that can only be used for the purpose intended. It cannot be used for any other financial transactions.
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How secure are payments made on the website?
Voucher Express employs Verified by Visa / MasterCard Securecode which allows customers to protect their credit cards used online by assigning a secret password. If you have joined the scheme you will be required to provide your password during completion of your order. Voucher Express has no knowledge of, or access to, your password. To maintain secrecy your password is submitted directly to your card issuer, over a secure link, and does not get seen or stored by our system.
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Delivery & Packaging
How and when should I close my List?
We usually say about six weeks after the occasion date as a guideline to make sure anyone who has forgotten has the opportunity to be able to place an order before closure but that is not a set deadline. You can close the account when you are ready to or you have decided what type of vouchers you would like be sent. All you have to do is log in to your list then at the dashboard select "Close your account". If you choose to close your list down before 2pm Monday to Thursday your vouchers will be dispatched that same day with Royal Mail Special Delivery. If its a Friday then we cannot guarantee next day delivery as Royal Mail do not deliver to all areas on Saturdays meaning the vouchers will be sent on the Friday but could be delivered on the Monday . It will arrive before 1pm and will need a signature upon arrival.
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How will my vouchers be packaged?
The vouchers will be sent in a keepsake box with a letter of congratulations from ourselves and also with a presentation case containing your personal messages left by guests who have placed orders.
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When will my vouchers be delivered?
If you close the account before 2pm on a working day then the vouchers will be sent out that same day. They are delivered by Royal Mail Special Delivery before 1pm and will need a signature upon arrival. If you close the account on a Friday we cannot guarantee Saturday delivery as Royal Mail do not deliver to all areas on Saturdays. If you do not wish to have them sent for the next day you can choose a date which would be more convenient to you simply let us know by any method listed on the contact us section
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Contact
How do I contact you if I have any queries not listed here?
You can either call or email us and a member of our team will be happy to help with any queries you may have. See the contact us page
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How can I send you feedback about your service?
We always appreciate comments about our service, good or bad. It helps is develop and grow so we provide the best service we can to our clients. If you do have anything you would like to tell us then contact us on any of the methods listed on the contact us page. We also send a feedback form along with the vouchers when you close the list so you can always fill that in and send it back in the stamped addressed envelope provided.
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Opening hours
Our offices are open Monday to Friday 9am - 5pm. Orders can still be placed online during that time and will be processed the next working day. You can also set up your list at any time but be mindful that registrations made outside the working hours will be pending for longer until we are able to approve the list details.
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